Customer service

Ensures the best possible customer service

About Service First

WHAT IS SERVICE FIRST?

Through Service first you can measure a candidate's, sensitivity, customer focus and self-esteem. The result gives you an answer to how service-oriented the person is.

WHAT DOES SERVICS FIRST MEASURE?

Service First can be used to identify the candidates who are most service-oriented in a simple, cost-effective, and reliable way.

HOW CAN IT BE USED?

Service first can be used to identify the candidates that are the most service-oriented in a simple, cost-effective, and reliable way.

FAQ ABOUT SERVICE FIRST

Service First is specially suited for industries that want to succeed in customer-oriented markets.

The test has proven to be able to predict a candidate’s service ability in a number of different industries – retail, call center, finance and insurance to name a few.

For many years, Assessio has helped several of the Nordic region’s leading companies in the service industry.

The results show that recruitment with the help of Service First is perceived as more professional and efficient both for the candidates and for the employer.

We can also see that the customer’s results have improved after implementing Service First recruitment.

Service First is an online test that is available for mobile phone, computer and tablet.

The test consists of two parts. In the first part, the candidate must estimate how well they agree with different statements, both personal and work-related.

The second part of the test, describes various service-related situations where the candidate must assess the probability that he or she would act in a certain, described way in each situation.

The test takes about ten minutes to complete.

Ja, Service First is available in more than ten different languages.